SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rubens — Theme for AliDropship (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rubens.alidropship.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excellent, light and compact. Sewn qualitatively. It'll be fine. I think that I will fully justify myself. The only thing, I would change it constructively, reducing the width of centimeters by 5, Comfort would not suffer, but the weight of the sleeping bag decreased. My height is 177, weight is 94.
Thinner than thought but write only. Shipping teeth so terrific
The bedroom is really quite light and compact. Against the background of similar in temperature, but synthetic, looks generally miniature. The dimensions are pretty accurate. In width 75 and 190 in length (to the end of the headrest) dissolves quickly. Done well enough, the threads are not stuck anywhere. But the seams are cold, stitched through. Very pleased with the mesh storage bag. And the bedroom does not squeeze and no excess. Exactly what it takes. The compression bag is apparently made of the same fabric and by weight is generally weightless.
Sweaty Haifu swirls, special reference did not smell etc is available separately, あっしゅく swirls, so so ちいさく Zach, looks good Yu.
The package corresponds to the description.
Very light, very compact! I like it!
Quickly enough delivered to moscow (20 days). Light. Here is not described that comfortable temperature + 12. Risky 0. I took it complete with their inflatable mattress. One exit is all fine. Do not tighten the tape of the bag's thermo can burst the thread.
Stuff has been correctly but to sent the goods such as the invoice to research the plane is high and sent them at all fit four key store in Alibaba express the problem is send from same dish with Ali is living.
Everything corresponds to the description. Before spb came in 2 weeks. Thank you!
Quality is good. Sleeping bag is very light and compact. I recommend this store.
Good quality. Fast delivery. Recomend.
Great summer down sleeping bag
Nice colour, small and warm!
Good product
600gr. Sleeping bag is very spacious. Straight very. It's not bad. Until i tested it in the field.
awesome sleeping bag, nice and small
The bag as described, looks good, not tried yet, but here at home looks warm as expected. Thank you.