SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rubens — Theme for AliDropship (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rubens.alidropship.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
They are comfortable and high quality it takes 30 days to arrive.
The goods came according to external data made well yet did not check in lesez
Quality is super! Spacious bag and warm. Came to Moscow in 3 days. Apparently somewhere in the Moscow warehouse
Good sleeping bags, warm, but hoped that they would be thicker. Came very fast
Nice sleeping bag. Came surprisingly quickly. Very satisfied with the store!
Great bag. It's worth 100%.
Came quickly, warm, corresponds to the description.
Thin and once again thin... Who needs a serious bag better not to take. Quality is like good, I do not argue. But the price is expensive...
It was decided to fill the sleeper with the left. Different colors turned out to be a little different length, which does not interfere with competition at all. But if you are a perfection, perhaps a slight discrepancy, about 4-5 cm in the length of two sleeping rooms will interfere. It's in the picture. Also came fast and good quality, already in business))
I am pleased
Very pleased. Conforms to the description. Price-quality ratio. distributed after unpacking quickly.
I was very afraid that again in the picture one, in fact-a cheap replacement. But I got exactly what's in the picture. And even more: Inside very competently everything is done so that the use was as convenient and long as possible. For example, Velcro is made so that they can be wrapped in themselves, so as not to be clogged with garbage while unfastened. The material of the inside is very pleasant to the touch. I often suffer from a skin reaction to some materials-but there is nothing like that. The sleeper itself in density resembles a winter down jacket. Because I'm not frustrated at all, I probably will go on-10 (take-10/-20, but according to comments I counted on 0/-10). Very happy with the purchase. Delivery chose from Russia, I live in the suburbs. From payment to delivery only 3 days passed even in quarantine conditions.
Nice sleeping bag. Sewing is good, nothing stops anywhere. Feather insulation or something very similar to feather. The volume is not gaining much, but the hands are spread and looks good in the end. On the inner width intended 72, but 180-70, at all not closely)))))) if compared with synthesonov (1300g), looks softer and warmer. I think + 5-10 will be great, the bottom of comfort 0 +-. Price in general gift, last copy of red, from Russia-1870r delivery from Russia in 2 days, by courier to the address. The pictures in the reviews are full, nothing new.
super, thank you! Very fast!
Perfect sleeping bag.
It's a little heavy for my taste but it's okay, i just have to try it,
I will upload the pics once i reached india
Consistent with the description. Warm sleeping bag.
very good
Norma. got a week by courier. son liked the bag. now it is necessary to experience in the campaign
Thank you very much!
At first glance everything is super and a small gift received) I'll check on elbrus to write
Cool sleeping bag)) more than satisfied Brother also wants the same now
Checked in a campaign with a child of 10 years. Good sleeping bags. It was-1 degree. Took two, thought to send right and left for the possibility of unification. Sent 2 right.
Sleeping bag is excellent.