SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rubens — Theme for AliDropship (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rubens.alidropship.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Great set! Thank you! Delivery was long
Beautiful tableware. Nice work. The main thing is not to scratch. Stir with wooden products. By volume-for two, maximum.
Tableware Super! Came in 2 weeks taking into account problems at customs.
Good quality price
The bottom of the pan came a little scratched, but it's even difficult to carry to the minuses, otherwise an excellent set!
All norms. Exactly what I wanted!
There is not a big smell, but the dishes are super for a hike
Recommend.
It's like the description. I'm happy with the purchase.
Super. All as in the description. It came quickly
All OK!
Good qulity. Thank you store. Excellent Small set for selfish.
Thank you store! Really liked it.
Excellent compact dial for 2, maximum 3 people.
Ordered from russia. Delivery 2 weeks. Packed norms, only a box of mint. Appearance at 4, there are small jambs in the form of rubbing. In the case has not yet checked
Good quality, fast delivery. Everything is neat, well folds and does not take up much space. There is a cover in the set. In action have not yet checked, but the overall impression is an excellent set
Came in a puffy whole and unharmed
Excellent set of pasuda, good quality, compact, cleared for 2-3 people, just what i need, delivery fast 14 days to the orenburg region. All super!!! :-)
Fast shipping
Appearance and quality liked, now we will look like in fact. In the folded form of the lid rattles, it will be necessary to cut something. Delivery is very fast 6 days straight to the door.
Everything came quickly. Everything corresponds to the description. Until i checked.
Great set for hiking. All compact and easy. Delivery from russia day 3-4
As children's dishes, but 2 will come down in the campaign will be normal
Very small. Literally boil sausages and fry eggs. The kettle is so generally. .. But compact.
There are some defects, the purpose of the goods is excellent ..